Last updated: January 12, 2024
Thank you for visiting at diabetes virtual clinic.
Our Diabetes Virtual Clinic is committed to ensuring a transparent and patient-friendly experience, including a clear refund policy. We understand that circumstances may arise where cancellations become necessary, and we aim to accommodate our patients with fairness and efficiency.
Our refund policy stipulates that patients who need to cancel their virtual consultation appointment are eligible for a refund if the cancellation occurs at least 24 hours before the scheduled appointment time. This policy is in place to allow sufficient time for our healthcare providers to adjust their schedules and to optimize appointment slots for other patients.
To initiate a cancellation and refund request, patients can reach out to our support team through the provided contact channels, which may include phone or email. We prioritize timely communication and efficient processing of refund requests to provide a hassle-free experience for our patients.
It's important to note that cancellations made within 24 hours of the scheduled appointment may not be eligible for a refund, as this timeframe may not provide adequate notice to accommodate other patients.
Our commitment to patient satisfaction extends beyond our medical consultations to every aspect of the patient experience, including financial transactions. By implementing this clear and reasonable refund policy, we aim to foster trust and understanding between our clinic and the individuals we serve.
We encourage patients to review and familiarize themselves with our refund policy when scheduling appointments to ensure a smooth and informed experience. If there are any questions or concerns regarding cancellations and refunds, our support team is readily available to provide assistance and clarification, maintaining our dedication to exceptional patient care in the virtual healthcare landscape.
If you have any questions about our Cancellations and Refunds Policy, please contact us:
